Shipping Policy

Last Updated: August 22, 2026

At Smalouis, we are committed to providing clear and transparent shipping information before you place an order. Please review this Shipping Policy carefully.

1. Shipping Timeline

Orders are shipped from China to the United States.

• Processing time: 2–5 business days
• Transit time: 20–25 business days
• Estimated total delivery time: Approximately 22–30 business days
• Order cut-off time: 5:00 PM EST

Orders placed after the daily cut-off time will be processed on the following business day. Business days are Monday through Friday, excluding public holidays.

2. Shipping Destinations and Costs

We currently ship to eligible addresses within the United States. Shipping availability, delivery methods, and any applicable shipping charges will be displayed at checkout before payment is completed.

If free shipping is offered for an item or destination, this will be clearly stated on the product page or at checkout.

3. Delivery Estimates

Delivery times are estimates and are not guaranteed. Orders are fulfilled and dispatched from China, and delivery may be affected by carrier operations, port congestion, customs clearance, weather, remote-area delivery, public holidays, or peak-season demand.

If a significant delay affects your order, we will make reasonable efforts to notify you using the contact information provided at checkout.

4. Order Tracking

Once your order has been shipped, we will send a shipping confirmation email with tracking information, where available. Please allow up to 48 hours for tracking updates to appear in the carrier’s system.

If your order contains multiple items, they may be shipped separately based on product availability, package size, or fulfillment arrangements. You may receive separate tracking numbers, and items may arrive on different dates.

5. Customs, Duties, and Taxes

Orders shipped from China to the United States may be subject to customs review or import-related requirements. Unless otherwise stated at checkout, any applicable customs duties, import taxes, brokerage fees, or similar charges are the customer’s responsibility.

6. Address Accuracy and Order Changes

Please review your shipping address carefully before placing your order. If you need to update your address or request an order cancellation, contact us as soon as possible.

Once an order has entered processing or has been handed to the carrier, changes or cancellations may no longer be possible. Additional carrier rerouting fees may apply.

7. Damaged, Missing, or Returned Packages

If your order arrives damaged, please contact us within 7 days of delivery. Include clear photos of the damaged item, its packaging, and the shipping label so we can review the issue and work toward an appropriate resolution.

If tracking shows that a package has been delivered but you cannot locate it, please contact us promptly. We may assist with a carrier inquiry where appropriate.

If a package is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or failure to complete customs requirements, the customer may be responsible for related return shipping, customs, or handling costs.

8. Pre-Orders and Backorders

If an item is available for pre-order or temporarily backordered, the estimated availability or shipping date will be shown on the relevant product page or communicated after purchase. Please contact us before the item ships if you wish to discuss cancellation options.

9. Contact Us

Smalouis Customer Support

Email: support@smalouis.com
Phone: +1 (945) 402-1388
Hours: Monday–Friday, 9:00 AM–6:00 PM EST, excluding U.S. public holidays

Business Address:
Zhongshan Yuanshi Lighting Co., Ltd.
Unit 2, 8th Floor, Building A, No. 14-1, Lidong Lane, Huanzhen North Road, Henglan Town, Zhongshan City, China