Return & Refund Policy

Last Updated: August 22, 2026

At SMALOUIS, we want you to be satisfied with your purchase. Please read this Return & Refund Policy carefully before placing an order.

1. 30-Day Return Window

We offer a 30-day return policy. You may request a return within 30 days after receiving your item.

To be eligible for a return, the item must be unused, uninstalled, in the same condition in which you received it, and returned in its original packaging. Please retain your receipt, order confirmation, or other proof of purchase.

2. How to Start a Return

To request a return, please contact us at support@smalouis.com. Please include your order number, the item(s) you wish to return, and the reason for your request.

Returns must be authorized before they are sent. If your return is accepted, we will provide return instructions and the applicable return address. Items returned without prior authorization will not be accepted.

3. Return Address

SMALOUIS Returns
Zhongshan Yuanshi Lighting Co., Ltd.
Unit 2, 8th Floor, Building A, No. 14-1, Lidong Lane, Huanzhen North Road, Henglan Town, Zhongshan City, China

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error. For approved returns involving defective, damaged, or incorrect items, we will provide appropriate return instructions and a suitable resolution.

Original shipping charges, if any, are non-refundable unless the return is caused by our error or required by applicable law.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@smalouis.com.

To help us review the issue, please provide clear photos or videos of the item, the packaging, and the shipping label. We will assess the situation and work toward an appropriate resolution, which may include a replacement, partial refund, or full refund where applicable.

6. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

• Custom-made, personalized, or special-order products;
• Items that have been installed, used, altered, or damaged after delivery;
• Items returned without their original packaging or essential components;
• Final-sale or clearance items;
• Gift cards.

7. Exchanges

We do not offer direct exchanges. The fastest way to obtain a different item is to request a return for the eligible item. Once your return is approved, you may place a new order for the item you prefer.

8. Refunds

After we receive and inspect your approved return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank, credit card provider, or payment service may require additional time to process and display the refund.

If more than 15 business days have passed since we confirmed your refund approval, please contact us at support@smalouis.com.

9. Contact Us

SMALOUIS Customer Support
Email: support@smalouis.com
Phone: +1 (945) 402-1388
Hours: Monday–Friday, 9:00 AM–6:00 PM EST, excluding U.S. public holidays